Wig Wise Policies:

Terms and Conditions:

1. Introduction

Welcome to Wig Wise. These Terms of Service ("Terms") govern your use of our website https://wigwise.com.au (referred to as the "Service"), operated by Wig Wise.

Our Privacy Policy also governs your use of the Service and explains how we collect, safeguard, and disclose information resulting from your interaction with our website.

By using our Service, you agree to be bound by these Terms and our Privacy Policy (collectively referred to as "Agreements"). If you do not agree with these Agreements, you may not use the Service. If you have any concerns, please contact us at info@wigwise.com.au so we can assist you.

These Terms apply to all visitors, users, and anyone accessing or using the Service.

2. Communications

By using our Service, you agree to receive newsletters, marketing materials, and other promotional communications from us. However, you can opt out of receiving these communications at any time by:

Clicking the unsubscribe link in any email, or

Contacting us at info@wigwise.com.au.

3. Purchases

When making a purchase through our Service, you may be required to provide certain information, including but not limited to:

Your credit or debit card details, including expiration date

Your billing and shipping address

By making a purchase, you represent and warrant that:

You have the legal right to use the payment method provided.

The information you submit is accurate, complete, and current.

Payment Processing & Security

We may use third-party payment services to facilitate transactions. By submitting your payment information, you authorize us to provide the necessary details to these third parties, subject to our Privacy Policy.

Order Cancellations

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of:

Product or service unavailability

Errors in pricing or product descriptions

Issues with your order details

Suspected fraud, unauthorized, or illegal transactions

If your order is canceled, you will be notified, and any payments made will be refunded where applicable

PRIVACY POLICY:

1. Introduction

At Wig Wise (WW), accessible from https://wigwise.com.au, protecting the privacy of our visitors is a top priority. This Privacy Policy explains the types of information we collect, how we use it, and your rights regarding your data.

If you have any questions or require further information, please contact us at info@wigwise.com.au.

2. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

3. Information We Collect

We may collect and process the following types of personal information:

Personal Details: When you create an account, place an order, or contact us, we may collect your name, company name (if applicable), email address, phone number, billing/shipping address, and any other details you provide.

Communication Data: If you contact us directly, we may receive additional information, such as the content of your messages and attachments.

Payment Information: If you make a purchase, we may collect payment details, though payment processing is handled securely by third-party providers.

We will always specify why we need certain personal information when requesting it.

4. How We Use Your Information

We use the collected information for various purposes, including:

Operating and maintaining our website

Improving and personalizing user experience

Analyzing website traffic and user behavior

Communicating with you for customer support, marketing, or promotional purposes

Processing orders and transactions securely

Preventing fraudulent activity

5. Log Files

Like most websites, WW follows standard procedures for using log files. These files log visitors when they access our site and may include:

IP addresses

Browser type

Internet Service Provider (ISP)

Date and time of visit

Referring and exit pages

Click activity

These details are used for analytics and website management and are not linked to personally identifiable information.

6. Cookies and Web Beacons

Our website uses cookies to store visitor preferences and optimize the user experience. This includes customizing content based on browser type and tracking interactions with our website.

You can disable cookies via your browser settings. More information about cookie management can be found in your browser’s help section.

7. Third-Party Advertising & Google DoubleClick DART Cookie

We may use third-party advertisers, such as Google, which may use cookies (including DART cookies) to serve ads based on your previous visits to our website and others.

You can opt out of Google’s DART cookies by visiting:

➡ Google Ad & Content Network Privacy Policy

8. Third-Party Privacy Policies

Our Privacy Policy does not apply to third-party advertisers or external websites. We encourage you to review the privacy policies of any third-party platforms you interact with.

9. GDPR Data Protection Rights

If you are located in the European Economic Area (EEA), you are entitled to the following rights:

Right to Access – Request a copy of the personal data we hold about you.

Right to Rectification – Request corrections to inaccurate or incomplete data.

Right to Erasure – Request the deletion of your personal data under certain conditions.

Right to Restrict Processing – Request limits on how we use your personal data.

Right to Object to Processing – Object to the processing of your data for specific purposes.

Right to Data Portability – Request that we transfer your data to another organization.

To exercise any of these rights, please contact us at info@wigwise.com.au. We will respond within one month.

10. Children’s Privacy

We prioritize protecting children online. WW does not knowingly collect personal information from children under 13. If you believe your child has provided such information, please contact us immediately so we can remove it.

Returns & Exchanges:

At Wig Wise, we take great care to ensure all items are in perfect condition before being sent. Your order will always be thoroughly checked and securely packaged.

Requesting a Return or Exchange

If you need to request a return or exchange, you must contact Wig Wise within 2 days of receiving your purchase.

1. Email us at info@wigwise.com.au with your order number and reason for return.

2. We will provide you with a Returns/Exchange Form, which must be completed before sending any items back.

3. Your request will be assessed, and we will provide further instructions.

All returned items must be:

In their original, unopened packaging

Unused and unworn

Accompanied by all original tags and accessories

Please note:

Wigs cannot be returned or exchanged if they have been removed from their packaging or tried on due to hygiene reasons.

We do not take responsibility for return shipping costs or items lost in transit until they are received by Wig Wise.

Faulty Items

If you receive a faulty or defective item, please contact us within 2 days of receiving your order at info@wigwise.com.au.

1. We will provide a Return Authorization Form along with return instructions.

2. Once we receive the item, we will assess the fault and offer either a replacement, repair, or refund as required.

Wig Wise takes no responsibility for returned items until they are received. We recommend using a trackable shipping service for your return